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I just get a blank window with the words "Working on it". When I unplug my phone the window instantly populates. I can then plug my phone back in and everything is fine - until my phone goes to sleep again. Also, having trouble moving or copy files from my phone's internal memory to the SD card. Copying from my phone to my PC is fine, but copy or moving from one folder to another on my phone causes problems.
I just get the message saying my phone is busy. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect.
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User Replied on February 4, Hi,. I appreciate you for providing details about the issue. We will assist you to resolve the issue. Is it on the device or on the computer? To check if the issue is specific to driver related issue, I suggest you to plug in the device and run the hardware and device troubleshooter and check if it helps to resolve the issue. Type troubleshooting in the search bar. Select View all on the top left corner.
Follow the on-screen instructions to run the troubleshooter. Try to close all the applications before copying file and also make sure that there is sufficient disk space and RAM availability. Hope the information helps. Let us know if you need further assistance. We will be happy to help. Was this reply helpful?
Yes No. Sorry this didn't help. Thanks for your feedback. If the issue persists, try uninstall and reinstall the USB drivers and check if the issue persists. Expand Universal Serial Bus Controllers.
Right click and click on delete. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps. Once this is done, restart the computer and check if the issue persists. Modifications of the settings are at your own risk. Choose where you want to search below Search Search the Community.
Search the community and support articles Windows Windows 10 Search Community member. I have the same question Report abuse. Details required :. Cancel Submit. Hi, Thank you for posting your query on Microsoft Community.
This issue may arise due to driver conflicts or application conflicts. Select Troubleshooting. Click on Hardware and Devices. Check if issue persists. Thank you. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
In reply to A. User's post on February 4, Didn't fix the problem. I noticed that when I try to click on anything else in Windows Explorer it stops responding. The only way to fix it is to unplug my phone and then plug it back in. In reply to antmck's post on February 4, Hi, Thank you for the update. I suggest you to try different port and check if it helps. User's post on February 5, The drivers Windows installed gave me 2 non-functional hubs. In reply to antmck's post on February 6, I suggest you to check for the drivers from the manufactures website.
I would also like to know whether the issue has resolved. Please let us know to in future if you need further help. User's post on February 7, No the problem is the same. Thought it was fixed there for a while, but it happened again.
I'll be upgrading my motherboard soon anyway. Hopefully that'll fix the problem. In reply to antmck's post on February 7, This site in other languages x.
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